Shipping & Returns

At Inn Aroma, each order is prepared with care to ensure your products arrive in perfect condition. Below you will find details regarding shipping, delivery, and returns.

We currently ship within Portugal and selected international destinations.
Processing Time. Orders are prepared and dispatched within 1–3 business days. During peak periods or special releases, processing times may be slightly extended.


Delivery Times

• Portugal: 1–3 business days
• European Union: 3–7 business days
• International: 5–10 business days

Delivery times are estimates and may vary depending on the destination and courier service.


Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method. Complimentary shipping may be offered on qualifying orders.
Once your order has been dispatched, you will receive a confirmation email with tracking information.


Delivery

We partner with trusted couriers to ensure reliable delivery. Please ensure that your shipping details are accurate at checkout, as we are unable to redirect orders once they have been dispatched.
Inn Aroma is not responsible for delays caused by customs, carriers, or unforeseen circumstances beyond our control.

We hope you are pleased with your purchase. However, if you wish to return an item, we accept returns under the following conditions:

• Items must be returned within 14 days of delivery
• Products must be unused, unopened, and in their original packaging
• Proof of purchase is required

Due to the nature of our products, we are unable to accept returns of items that have been opened or used.


Exchanges

We do not offer direct exchanges. If you would like a different product, we recommend placing a new order and returning the original item in accordance with our return policy.


Faulty or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and photographs of the item and packaging so we can assist you promptly.


Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to a fault or error on our part.


Contact

For any questions regarding shipping or returns, please contact us at:
Inn Aroma
Email: [Insert Email Address]