FAQ

Yes. The Ambergris costs €119.90 on its own, and The Essence refills can be bought individually at any time, with no commitment.

As soon as your order is shipped, you will receive an email with the tracking number and a link to follow the delivery.

Contact us at geral@innaroma.pt as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the product and packaging. We will replace the product or refund you at no extra cost.

Contact us at geral@innaroma.pt as soon as possible. If your order has not been shipped yet, we will do our best to change or cancel it.

Yes. You can visit us at Amoreiras Shopping Center, Avenida Engenheiro Duarte Pacheco, Lisbon.

Yes, at any time from your customer account. The change applies to your next delivery that has not yet been prepared.

We ship to mainland Portugal, Spain, Madeira, the Azores (São Miguel and Terceira only) and [list of international countries]. Orders shipped outside the European Union may be subject to customs duties and import taxes, which are paid by the customer.

Yes. Email us at geral@innaroma.pt with your order number and your tax number (NIF), and we will send you the invoice.

You get The Ambergris professional diffuser at a special price and receive one 150 ml refill of The Essence, in the scent of your choice, every month. The plan has a minimum commitment of 12 monthly payments.

The first payment is €119.80: €79.90 for the machine and €39.90 for the first refill. You then pay €39.90 per month for each refill, plus shipping. Bought on its own, without the plan, The Ambergris costs €119.90.

The plan has a minimum commitment of 12 monthly payments. Cancelling earlier involves a cancellation fee and returning the machine, as set out in the Subscription Terms. After the 12 payments, the plan continues month by month and you can cancel it at any time from your customer account, at no cost.

The first payment is made when you subscribe. The following payments are charged automatically to your bank card on the same day of each month. If a payment fails, we will email you and you will have 5 days to update your card details.

Yes, at our store in Amoreiras Shopping Center, Lisbon. You pay for the machine and the first refill in store and take them home with you. You then complete your subscription on our in-store tablet with your bank card. You will not be charged that day: your first card payment is one month later, and your refills are delivered to your home.

Yes, at any time from your customer account. The change applies to your next delivery that has not yet been prepared.

Log in to your customer account on our website. From there you can see your next delivery, change your scent, update your address and update your payment card.

Each 150 ml refill lasts at least 30 days with moderate-intensity use, on a programme of 8 hours per day.